Help
Help for Sunday morning.
What to check when the phones, the AI voice or the big screen don’t do what you expect, and a checklist for your first Sunday with Voclyn. Below them, step-by-step guides for ProPresenter, OBS, vMix, a Stream Deck, the API and webhooks.
A person answers hello@voclyn.com Sundays 7:00–13:00 Vancouver time.
On a Sunday morning
Something's wrong right now
- Mid-serviceSomething stopped mid-serviceCaptions, the sound or the AI voice stopped during a service: what the console says, and how to get going again.
- PhonesThe phones show nothingWhat each screen on a phone means, from Waiting to Offline, and where to look: the console, the phone or the link.
- AI voiceThe AI voice doesn't playThe Listen button, phones that wait for a tap, the silent switch, Bluetooth earbuds and messaging apps' own browsers.
- LanguagesSwitching or adding languagesSpeakers and phones can switch at any time; the room's own languages change from the next service.
Before the service
- ChecklistBefore your first SundayThe week before and the morning itself: the room, the sound, a rehearsal, the QR codes and the big screen.
- SoundSound from the deskThe cable from the mixer, the console's input and level, and what it says when it hears nothing.
- Big screenThe big screenOpen the screen link, go full screen, choose its languages, and what its notices mean.
- ConnectionChurch Wi-Fi and mobile dataWhat the desk and the phones need, the data captions and the voice use, and what happens when a connection drops.
- GlossaryThe glossaryFix a name or church word that comes out wrong, and know when the change applies.
Talk to us
A person answers hello@voclyn.com Sundays 7:00–13:00 Vancouver time. Say which church and room it is (the link people scan), what the console and the phones show, and add a screenshot if you can.
Outside those hours, write anyway: we answer as soon as we can.
Set up with your tools
- ProPresenter live translationProPresenterHow to show Voclyn's translated captions in ProPresenter as a lower third: the web object, the link's settings, sizing, a rehearsal and what to check.
- OBS live translationOBSHow to put Voclyn's translated captions on a church livestream with an OBS Browser Source: the link's settings, size, keying and what to check.
- vMix live translationvMixHow to put Voclyn's translated captions in vMix with a Web Browser input: the link's settings, size, the overlay channel, keying and what to check.
- Stream Deck and CompanionStream Deck and CompanionVoclyn's service buttons on a Stream Deck: a booth key, Bitfocus Companion's Generic HTTP connection or the Web Requests plug-in, and what each button sends.
For your own tools
- API referenceAPI referenceVoclyn's REST API: keys and their access, rooms and their live state, the service buttons, services and transcripts, errors and limits.
- WebhooksWebhooksVoclyn's webhooks: the four service events, the JSON body, the headers, checking the HMAC-SHA256 signature, answering, retries and tests.
Stuck with an integration?
Write to hello@voclyn.com with what you see, the tool and its version, and we’ll answer.
Try it this Sunday.
Set up your church in a minute and hear it live with your own voice. Your QR code keeps working after the free month.
Your first month is on us: the Church plan, normally $99 a month, with unlimited listeners, translation hours and AI voiceover. No card; then choose a plan, or stay on Free.